Monday, January 23, 2012

Jumpstarting Your Media Business in Tough Economic Times


Many media companies are struggling to grow their businesses and maximize revenue in today’s tough economic environment. This past November, I was asked to present the Praetorian story at the InfoCommerce InfoData 2011 Conference in Philadelphia. My objective was to outline lessons from our experience in the public safety market that other companies might use to jumpstart their businesses. Core to my presentation was our experience launching our grant assistance business which has connected 100s of police and fire departments with millions of dollars in federal, state and foundation grant funding to purchase equipment. The case study serves as an instructive example of how to use an online business model combining content, community and data to solve business problems. 





On a side note, I'd like to extend a special thanks to the InfoCommerce team for a great conference and the opportunity to present. 


Thursday, January 12, 2012

How to measure marketing ROI on Facebook and why you shouldn’t get too excited about your fan count


Most of the companies we talk to focus exclusively on how many fans they have on their Facebook page when measuring social media success. But the ‘like’ has always been a crude and limited metric in evaluating overall effectiveness, and we’ve long questioned the value of a Facebook fan and asking how companies should measure ROI.


Ever since the EdgeRank algorithm was introduced, the number of fans a page has acquired has become secondary to how engaged their fan base actually is. After all, what would you rather have – 1 million fans who don’t care about your product, or 100 fans who are advocates and lifelong customers? Top brands are taking notice and if your company is spending time on social media marketing, you should as well.


In addition, last month, Facebook published a new insights platform that should make all brands sit up and take notice. One aspect of the platform is a new metric called ‘People Talking About This’. This number is displayed below the fan count on a Facebook fan page, and should now be considered as the go-to metric for how to value a fan page and measure ROI and engagement.


What’s significant about this metric is that it is completely public – which means there’s no place for poorly performing pages to hide regardless of the number of likes they’ve amassed. The reality is that only a small percentage of fans actually see a page’s content, so using the fan count as a measure of a page’s value is misleading. With this new metric, you can see (as can your competitors, clients and the entire online community) how many people are actually engaging with your brand on Facebook.


So what does ‘People Talking About This’ actually mean?
Unlike many other social media metrics, this metric is calculated based not on the page’s content, but how users interact with it and how often. Over a rolling 7 day period, likes, shares, comments, wall posts, mentions, new fans and check-ins all factor into this calculation. Put simply, it identifies quality over quantity. It rightly implies that it’s not about how many fans you have or how much content you post, but about how many people think your page (and your brand) is worth listening to and engaging with.


Rise Interactive states that the new metric is “one singular rating intended to tell users how compelling and interesting a page’s content is” – and they are spot on in this assessment. So next time you’re looking at a Facebook fan page - whether it be your own, a competitor’s or a potential client’s - look past how many people “like this”, and instead focus on how many people are “talking about this”. That’s the number that provides transparency and validity into the power and value of a Facebook fan page. Bottom line: It’s time to stop measuring your Facebook by likes and get serious about engagement. Taking note of the ‘talking about’ metric is a great place to start.

Here's a related article from Mashable that expands on this subject : 3 Metrics that Will Change the Way You Market on Facebook


Monday, September 12, 2011

9/11, Remembrance and Praetorian

As our nation commemorates 9/11, mourning those we lost, celebrating acts of heroism and considering how our country has changed, I wanted to take a moment and encourage everyone to reflect on that tragic day. As CEO of an online media company dedicated to keeping first responders informed, I want remind all of us to remember those who lost their lives and those who made the ultimate sacrifice – many of them police officers, firefighters and paramedics - to save others. I encourage you to review the amazing coverage and stories of sacrifice we have posted on each of our sites:
You may be wondering how 9/11 affected the Praetorian Group as a company. When I think about 9/11, I can’t help but consider the formative impact that day had on our mission and future as a company. At the time, we had 5 employees and were struggling to find our way and make ends meet. Praetorian’s future was uncertain. But overnight, 9/11 changed everything. All of a sudden, the 70,000 law enforcement members on PoliceOne.com at the time as well as departments across the country had an urgent need to stay informed. They turned to the Internet and to us. I’ll never forget the day shortly after 9/11 when one of our members who was a chief of a small department called to ask for help. The only way he found out that his department was on alert was when he arrived home and his wife told him (she had seen it on CNN).

Correspondingly, we created site sections and newsletters as well as an email and text messaging alert service to disseminate information. PoliceOne became a ‘must have’ tool to help spread the news of terrorism threats and educate law enforcement on tactics and best practices to prevent terrorism. Our membership grew by 100% in less than 12 months. At the same time, 9/11 energized our company and fueled our resolve to keep pushing forward in a time of significant uncertainty. It crystalized our role in the community and brought us closer to the first responders we serve, strengthening our mission and commitment.

Ten years later, that energy and commitment is still strong and continues to ignite our mission. We count 700,000 first responders as members and a significant portion of our nations’ public safety community relies on us daily to provide them the information they need to stay informed. As I consider 9/11 and the state of Praetorian, I’m confident that we’re not only helping first responders everywhere better prepare for 9/11 related threats, but as importantly address the tragedy, challenges and threats they face on a day to day basis.

As part of a company dedicated to first responders, 9/11 has significant meaning for our members, our customers and each of our employees. Let us take a moment to reflect upon the tragedy of 9/11 and the examples of heroism and sacrifice we saw that day and how the first responders we serve – whether they be police officers, firefighters or paramedics – make sacrifices and risk their lives every day to keep us all safe.

In remembrance.

Alex Ford
CEO and Founder
Praetorian Group

Tuesday, August 23, 2011

Praetorian Group Recognized for Social Media Efforts by BtoB Magazine

Check out the recent coverage we received in BtoB Magazine. This case study focuses on our successes and strategies in regards to Facebook, in particularly our social media reach on FireRescue1.

Seeded content, engagement drive a Facebook Strategy
Paul Gillen

Can you believe that a b2b publisher can rival Newsweek in Facebook presence?

Believe it. The praetorian Group, an online-only media company for public safety professionals, has amassed a remarkable 192,000 "likes" for its FireRescue1 page on Facebook, or about 10,000 more than the venerable newsmagazine.

In fact, when combined with the companion PoliceOne.com and EMS1 pages, Praetorian's Facebook footprint nearly double that of Rolling Stone. In building such a successful presence, Praetorian has learned that tactics about engaging the Facebook audience that would be useful to any marketer.


Read the full article here.

Wednesday, April 27, 2011

Book Review: The power of little bets

As an entrepreneur, I've used 'little bets' throughout my career and would credit the strategy as one of the key factors driving the success of the Praetorian Group. Peter Sims, a longtime business contact and friend, recently published a book - Little Bets: How Breakthrough Ideas Emerge from Small Discoveries - that explores the concept in depth. Peter does an exceptional job articulating not only how to use little bets but more importantly explores the mindset that needs to be in place to maximize their impact for both individuals and organizations. I found the book to be quite relevant for anyone in marketing and online media which is why I'm including my review on ThinkOnlineNow.

From my experience, the message of the book rings true. Over the past 10 years, I've probably made hundreds, if not thousands, of little bets and can testify to the importance of the concept, having used them to navigate the dotcom crash, the recent recession and a rapidly changing media landscape. In the process, my company has become the leading online media company in our market and has helped drive the adoption of online tools and content for first responders worldwide.

‘Little Bets’ is not just about how to try a lot of things in the hope that something sticks, but provides a thorough roadmap for how successful entrepreneurs think about business opportunities and execute on new ideas. Sims also explains the broader context that needs to be in place to cultivate little bets, such as the importance of a growth mindset and building a learning organization that isn’t afraid to try new things and fail. In the process, he does a great job weaving in the psychology and science behind his concepts, citing a wide range of relevant research.

Although I would have liked to have seen a few additional examples beyond the ones cited and perhaps more a more in-depth discussion of tactics for making little bets successfully, there's no doubt it’s an excellent resource and a must read for any entrepreneur, marketer or business manager. Check it out - www.PeterSims.com.

Alex Ford
CEO and Founder
Praetorian Group